Order Process

1.1. Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

1.2. How do I place my order?

To place your order, simply choose your preferred style on the product page, click the "Add To Cart" button, and follow the easy steps to complete your order. We'll then prepare your order and notify you when it's on its way.

1.3. How long will it take to ship my order?

The production time for our products is typically 3-10 business days because each item is made to order specifically for you. Once produced, it takes approximately 7-20 business days for your order to be successfully delivered. If any items processing time is more than 10 days then it is mentioned on that product page in detailed description section.

Orders are shipped on regular business days, excluding holidays. Orders placed on Saturdays or Sundays will be processed the following Monday.

1.4. How much does shipping cost?

The shipping cost will depend on the actual logistics situation, which may vary. Shipping prices can be higher during holidays and year-end events due to increased demand and limited supply. See the Shiping policy for complete information.

1.5. Who is responsible for duties and taxes?

International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total during Checkout. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries that Customizedbee supports. You have the option to pay these required charges during Checkout.

Discount Code

2.1. Why can't I apply my discount code?

There are a few common issues with promo codes:

You may have already used the code. Our coupon codes can typically be used only once.
Ensure that you've entered the code exactly as it was advertised, without any extra characters or spaces.
Check if the code has expired. The date of purchase determines its validity.
Make sure the code matches the product you're purchasing.
If you've checked all of these possibilities and still have issues with the code, please contact us at support@customizedbee.com with a screenshot of your shopping cart showing the promo code and all items in your cart. We'll assist you further.

2.2. Can I use multiple discount codes on a single order?

Our policy allows only one discount code to be applied per order.

2.3. I forgot to enter my discount code.

Unfortunately, for technical reasons, we cannot apply a discount code or reimburse you once your order has been validated.

Payment

3.1. What types of payments do you accept?

We currently accept the following forms of payment:

Credit Cards: Visa, American Express, Mastercard, and Discover.
Debit Cards: Debit cards with the Mastercard or Visa logo. If using a pre-paid debit card, ensure it's registered before online use by following the card's instructions or contacting your bank.
PayPal: PayPal is accepted for easy payment at checkout, linked to a bank account or credit card.

3.2. When will my card be charged?

Your card will be charged immediately after a successful order placement.

3.3. Are there any exchange rates?

All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Modify & Cancel Order

4.1. How can I cancel or modify my order?

You can only cancel or modify your order within 6 hours after purchase by contacting our customer support team via email at support@customizedbee.com. Once the order is locked for processing, it cannot be canceled or modified.

4.2. How to change the shipping address?

Shipping information, including the shipping address, can be changed within 6 hours after purchase. After this window, changes are not possible. If needed, contact your local post office when the parcel arrives near your location.

**Note: Since our website and service are based in English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter "Ç" to "c".

Order Status

5.1. Why haven't I received an order confirmation?

You should automatically receive an order confirmation by email shortly after placing your order. It might be in your spam or promotions folder. If you haven't received the confirmation email, please contact us at support@customizedbee.com.

5.2. I want to track my order.

A shipment confirmation will be sent when your order is dispatched from our warehouse (usually after 5-10 business days of processing). The email includes your tracking number and a link for tracking progress.

We provide tracking numbers for all orders. It may take up to 7-10 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).

5.3. My tracking number isn't working.

Tracking numbers may take 2-5 days to appear in the shipping carrier's system. If it's still not working after a few days, please contact us at support@customizedbee.com.

5.4. My package's tracking information hasn't been updated.

Shipping status isn't updated while the item is in transit but will be updated when it reaches a transshipment facility. If no force majeure events occur, it should be updated within a few days.

5.5. I need help with a late order.

If your order hasn't arrived after 30 business days, please contact us for support via the provided form or email at support@customizedbee.com.

5.6. My tracking says 'delivered,' but I haven't received anything.

Sometimes, the carrier may place the package in a safer location, like a mailbox or porch. Check these areas and allow 24 hours. If you still haven't received it, please contact us at support@customizedbee.com.

Delivered Order

6.1. I received wrong/defective/incorrectly printed items.

Contact our customer service at support@customizedbee.com, and we will provide you with two options to resolve the issue: sending a replacement package with the correct items or issuing a full refund.

6.2. Why was my order shipped separately?

Orders may be partially shipped due to factors like different warehouses, varying item preparation times, or weight limits. Custom items may also be shipped separately. These shipments won't incur additional shipping charges.

Other Issues

7.1. How secure is my personal information?

We strictly adhere to industry standards to protect your personal information during checkout and purchase. Your credit card information is encrypted with secure socket layer (SSL) technology to process payments. Your information is used solely for the transaction and not stored subsequently.

If you have more questions or need further assistance, feel free to ask support@customizedbee.com